Complaint Resolution Policy 

At Rockwater Associates, we value your feedback and are committed to providing the best possible service. If you have a complaint regarding our SMS communication or any other service, please follow the steps below: 

How to Submit a Complaint: 

You can submit a complaint by: 

• Emailing us at [email protected] 

• Calling us at 855-880-1088 

• Using the contact form on our website: Contact Us

What to Expect: 

• We will acknowledge your complaint within 1 business day. 

• Our team will work diligently to resolve your issue within 5 business days or sooner. 

• We will keep you informed of any progress or required information to assist with the resolution. 

Commitment to Resolution: 

We are dedicated to handling complaints fairly and promptly. If you are not satisfied with the resolution, please contact our customer service manager directly at [email protected], and we will review your case further.